St. Petersburg August 1st, 2018
1. DEFINITION OF TERMS
1.1.1. “Hotel administration” (hereinafter “Administration”) authorized site management staff acting on behalf of the Hotel who organize and (or) carry out the processing of personal data, as well as determine the purpose of processing of personal data, the composition of personal data to be processed, and actions (operations) performed with personal data.
1.1.2. “Personal data” means any information relating directly or indirectly to a particular or identifiable natural person (personal data subject).
1.1.3. “Processing of personal data” is any action (operation) or a set of actions (operations) performed using automation or without the use of such means with personal data, including the collection, recording, systematization, accumulation, storage, clarification (update/change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, or destruction of personal data.
1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Hotel or other persons who have access to personal data to prevent their dissemination without the consent of the personal data subject or other legal grounds.
1.1.5. “Hotel Website user (hereinafter referred to as the “User”)” means a person who has access to the website through the Internet and uses the Hotel website.
2.4. The Hotel does not verify the accuracy of the personal data provided by the User of the Hotel website.
3.2.1. User’s last name, first name;
3.2.2. User contact phone number;
3.2.3. e-mail address (e-mail);
3.2.4. the term of service, room category, number of guests, etc.
3.3. The Hotel protects the User’s data.
3.4. Any other personal information not stated above is subject to reliable storage and non-proliferation.
4. PURPOSES OF COLLECTING PERSONAL USER INFORMATION
4.1. The Hotel may use the personal data of the User for the following purposes:
4.1.1. identification of the User registered on the site for registration of services for accommodation or other services and/or conclusion of the contract for the provision of hotel services;
4.1.2. providing the User with access to personalized resources of the Hotel website;
4.1.3. establishing feedback with the User, including sending notifications, requests related to the provision of accommodation or other services, processing of requests, and applications from the User;
4.1.4. confirmation of the accuracy and completeness of the personal data provided by the User;
4.1.5. notifying the User of the website on the booking confirmation;
4.1.6. processing and receipt of payments, confirmation of tax or tax benefits, payment disputes, and other financial transactions;
4.1.7. providing the User with the consent of special offers, pricing information, newsletters, and other information on behalf of the Hotel;
4.1.8. carrying out advertising activities with the consent of the User.
5. METHODS AND TIME OF PROCESSING PERSONAL INFORMATION
5.1. Processing of personal data of the User is carried out within three working days, in any legal way, including in information systems of personal data using automation or without the use of such means.
5.2. The user agrees that the Hotel Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, or telecommunication operators, solely for the purpose of fulfilling the obligations to provide services.
5.3. User’s personal data may be transferred to the authorized bodies of state power of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.
5.4. In case of loss or disclosure of personal data, the Hotel Administration informs the User about the loss or disclosure of personal data.
5.5. The administration of the Hotel takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, or distribution, as well as other illegal actions of third parties.
5.6. The Administration of the Hotel, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of personal data of the User.
6. THE OBLIGATIONS OF THE PARTIES
6.1. The user is obliged:
6.1.1. to provide information about personal data necessary for the use of the Hotel website;
6.1.2. to update or supplement the provided information on personal data in case of changes in this information.
6.2. The hotel must:
6.2.2. ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, and not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User;
6.2.3. take precautions to protect the privacy of the User’s personal data in accordance with the procedure commonly used to protect such information in the existing business;
6.2.4. to block personal data related to the respective User from the moment of application or request of the User or his/her legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification, in case of identification of false personal data or illegal actions.
7. RESPONSIBILITY OF PARTIES
7.1. If the Hotel has not fulfilled its obligations, it is responsible for losses incurred by the User in connection with the illegal use of personal data in accordance with the legislation of the Russian Federation.
7.2. In case of loss or disclosure of confidential information, the Hotel is not responsible if this confidential information:
7.2.1. became public domain before its loss or disclosure;
7.2.2. it was received from a third party until it was received by the Hotel;
7.2.3. it was disclosed with the consent of the User.
8. DISPUTE RESOLUTION
8.1. Before applying to the court with a claim for disputes arising from the relationship between the user of the Hotel website and the Hotel Administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).
8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim shall notify the claimant in writing of the results of the claim consideration.
8.3. If the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
9. ADDITIONAL CONDITION
Policy use of “cookies”